Terms and Conditions By making a purchase on this website customers agree to these terms and conditions. If you don't agree to these terms and conditions then you must not purchase from this website. Pricing All prices shown are in UK pounds sterling and include VAT where applicable. Refunds and Exchanges Due to the nature of our business, and the fact that most items contain secrets of the tricks and how they are done and can be performed we cannot offer any refunds or exchanges on items purchased unless they are faulty. Faulty items can be returned to: Magictricks.co.uk Ltd 67 Woodmansterne Road, Coulsdon, Surrey, CR5 2DH United Kingdom We will refund the cost of any item damaged in transit or found to be faulty, together with postage and packing costs, providing this is returned to us via Royal Mail within fourteen working days of receipt of order but you must Contact Us before returning the item to the above address with all the necessary details. All refunds will be processed within fourteen working days. Product Descriptions Customers must realise that this is a Magic Tricks sales website with emphasis that we sell 'Tricks' and not real magic. Some will be amazed to hear that in the past customers have complained that an item that was sold in the description as a 'Floating Match' complained that the match didn't actually, really truely float it only appeared to float and that it actually wasn't really magic and so wanted a refund! The product descriptions are written mostly in terms of what the audience sees, so please read in between the lines. If a description says, something like ' a real miracle' please don't believe you are creating a 'real miracle' however the audience will perceive you to be creating a real miracle! Magic Tricks descriptions are very different to any other consumer store, we don't sell televisions, shoes, or cars we sell magic tricks and by the unusual nature of this art customers who are perhaps new to the art have to understand the nature of how magic trick products are described. If we were to describe exactly what was received or what needs to happen before of after to create an effect then the site would be full of exposure, which of course is bad for magic and breaks the magicians code. Inconclusion customers who buy off this site agree to understand these terms, and appreciate while we never intend to deceive you on your purchase, you agree to understand that product descriptions are written from the spectators perspective. If you unhappy with the service you receive from MagicTricks.co.uk, please contact us immediately in order that we can rectify the situation. All emails we be responded to within 3 days. We will also keep you informed of everything we are doing to correct the situation until the problem has been resolved. Customer Complaints We aim to offer an efficient and courteous service to our customers. It is our policy to acknowledge all orders. If our service falls below that to which you have a right to expect, or you have any suggestions for the improvement of this site, please Contact Us. If you unhappy with the service you receive from MagicTricks.co.uk, please contact us immediately in order that we can rectify the situation. All emails we be responded to within 3 days. We will also keep you informed of everything we are doing to correct the situation until the problem has been resolved. Privacy Policy We are committed to protecting your privacy. We will only collect information that you give at the time of ordering or registering with us (in accordance with the Data Protection Act 1998). The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Your details will not be passed on to any third parties. We may, however, periodically email you with information relating to this website and any forthcoming affiliated sites. If you wish to be removed from any mailing lists, please contact our sales team. For security purposes all credit card transactions are handled via a secure server and processed by SecPay, our online clearing agents. MagicTricks.co.uk have no access to your credit card details. The above terms and conditions do not affect your statutory rights. If you have any further queries relating to this site, please Contact Us. Many thanks for visiting.